Frequently Asked Questions
Everything you need to know about your Aurora World shopping experience.
Are Aurora World soft toys safe for all ages?
Yes, safety is our top priority. All our plush toys undergo rigorous testing to meet or exceed international safety standards, including ASTM and EN71. Most items are suitable from birth, but please check the specific product page for age recommendations.
What materials are used to make the plush toys?
We use high-quality, premium fabrics and fillings. Many of our newer collections, such as Eco Nation, are made from 100% recycled materials, including plastic bottles and recycled fiber fill, to support environmental sustainability.
How do I clean my Aurora soft toy?
To maintain the softness and quality of your plush, we recommend surface washing with a damp cloth and mild soap. Air dry naturally and gently brush the fur once dry to restore its original fluffiness.
What is your return policy?
We offer a 30-day return policy for items in their original condition with tags attached. If you are not completely satisfied with your purchase, you can initiate a return through our online portal for a full refund.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. We also offer expedited shipping options at checkout if you need your new friend to arrive sooner.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated during the checkout process.