Returns & Exchanges Policy
We want you to love your new plush companion, which is why we offer a 30-day return policy for all Official Aurora World soft toys in their original, unplayed-with condition. If your purchase doesn't bring you joy, simply follow our easy return process for a full refund or exchange.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Pack with Care
Place the soft toys in their original packaging, ensuring all hangtags and labels are still securely attached.
Ship Your Package
Print your prepaid shipping label and drop off the package at any authorized carrier location within 7 days of your request.
Receive Your Refund
Once our warehouse inspects the return, we will process your refund to the original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing